| Title | Denver RTD's computer aided dispatch/automatic vehicle location system : the human factors consequences |
|---|---|
| Record ID | 16898 |
| Personal Name Creator |
Stearns, M. D.; Sussman, E. D.; Belcher, J. |
| Source | 86p. in various pagings |
| Corporate Contributor |
John A. Volpe National Transportation Systems Center (U.S.); Boston Metropolitan Planning Organization. Central Transportation Planning Staff; United States. Federal Transit Administration. Office of Research, Demonstration, and Innovation |
| Publisher | United States. Department of Transportation. Federal Transit Administration |
| Publication Date | 19990900 |
| Language | English |
| Abstract | This report documents what happened to employees' work procedures when their employer when their employer installed Computer Aided Disptach/Automatic Vehicle Locator (CAD/AVL) technology to provide real-time surveillance of vehicles and to upgrade radio communication. Denver's REgional Transportation District (RTD) acquired a CAD/AVL system and installed it system-wide. The Operator Performance and Safety Analysis Division, DTS-79, at the U.S. Department of TRansportation's Volpe National Transportation Systems Center (Volpe Center), performed this research with the support of the Federal Transit Administration's (FTA) Adavnced Public Transportation Systems (APTS) Program. The analyses examined the usability of the CAD/AVL features and how CAD/AVL affected the employees' work tasks. Employees' responsibilities remained the same but theyr eceived additional information. Dispatchers transmit and receive more calls. Street supervisors' duties have expanded but their staffing level is unchanged. us operators use new communication procedures but, initiallly, expressed discomfort with the surveillance capability. RTD can better manage their transit operations because the CAD/AVL system reduces the time they need to respond to incidents in the field. |
| Rosap ID | dot:4370 |
| Rosap URL | https://rosap.ntl.bts.gov/view/dot/4370 |
| TRT Terms | Dispatching; Automatic vehicle location; Human factors; Transit operators; Bus drivers; Advanced public transportation systems |
| General Subjects | CAD/AVL system; Computer Aided Dispatch/Automatic Vehicle location; Electronic monitoring systems; Human factors; Human factors engineering; Procedures; Real time operations; Regional planning; Regional transportation; Vehicle location; Work measurement |
| Classification | NTL - SAFETY AND SECURITY - Human Factors; NTL - SAFETY AND SECURITY - SAFETY AND SECURITY; NTL - SAFETY AND SECURITY - Vehicle Design; NTL - INTELLIGENT TRANSPORTATION SYSTEMS - Driver Assistance Systems (Vehicles); NTL - INTELLIGENT TRANSPORTATION SYSTEMS - INTELLIGENT TRANSPORTATION SYSTEMS |
| Geographical Coverage |
Denver (Colorado) |
| TRIS Online Accession No |
794303 |
| Contract Number | U0188/TT050 |
| Report Number | DOT-VNTSC-FTA-98-8; DOT-FTA-TRI-11-99-29 |
| Availability | Volpe National Transportation Systems Center, Technical Reference Center; Intelligent Transportation Systems Joint Program Office |
| Resource type | Tech Report |
| URL | https://ntlrepository.blob.core.windows.net/lib/16000/16800/16898/PB2000105979.pdf |
| Alternative URL | https://ntlrepository.blob.core.windows.net/lib/33000/33600/33666/33666.pdf; https://ntlrepository.blob.core.windows.net/lib/jpodocs/repts_te/11343.pdf |
| Format | |
| Database | NTL Digital Repository |