| Title | Quantitative Assessment of Factors Related to Customer Satisfaction with MoDOT in the Kansas City Area. |
|---|---|
| Record ID | 30697 |
| Personal Name Creator |
Gentry, Lance |
| Corporate Creator | Heartland Market Research LLC; Missouri. Department of Transportation |
| Publisher | Missouri. Department of Transportation |
| Publication Date | 20080100 |
| Language | English |
| Abstract | A mailed survey was sent to approximately twenty thousand citizens from District Four (Kansas City Area) residents in order to gather statistical evidence for supporting or eliminating reasons for the satisfaction discrepancy between Kansas City Area residents and other Missouri residents. Building upon the October 2007 qualitative study, this quantitative study clearly identified three factors that explained 30.4% of the variance in how satisfied District Four residents were with MoDOT. Additional findings are also discussed. |
| Rosap ID | dot:3286 |
| Rosap URL | https://rosap.ntl.bts.gov/view/dot/3286 |
| TRT Terms | Customer satisfaction; Market surveys |
| Geographical Coverage |
United States |
| Contract Number | RI07-009 |
| Report Number | OR07-009-1 |
| Availability | Intelligent Transportation Systems Joint Program Office |
| Resource type | Tech Report |
| URL | https://ntlrepository.blob.core.windows.net/lib/30000/30600/30697/or09005.pdf |
| Format | |
| Database | NTL Digital Repository |