| Title | Assessing MoDOT's Efforts to Provide the Right Transportation Solution [2007] |
|---|---|
| Record ID | 30714 |
| Corporate Creator | University of Missouri--Columbia. Truman School of Public Policy; Missouri. Department of Transportation |
| Publisher | Missouri. Department of Transportation |
| Publication Date | 20070100 |
| Language | English |
| Abstract | In their effort to “provide a world-class transportation system that delights our customers,” the Missouri Department of Transportation (MoDOT) has developed a Tracker system that assesses performance with tangible results. The set of goals includes the concept of “Fast projects that are of great value,” and an important aspect of this Tracker measure is whether Missourians view MoDOT projects as the right transportation solution. To assess customer satisfaction with MoDOT projects, a mail survey was conducted in fall 2006 by the Institute of Public Policy in the Truman School of Public Affairs at the University of Missouri Columbia. Two waves of the survey were mailed with the first in November and the second in December. Almost 2,900 Missourians returned a valid survey questionnaire so the margin of error for the analysis is slightly smaller than plus or minus two percent. The results show that most Missourians are satisfied with the local MoDOT project chosen for this study. When asked about the specific features of the local project (such as safety, traffic flow, and ease of use), an overwhelming percent express attitudes in agreement with improvements in the roadway. For example, almost half “strongly agreed” and an additional 39% agreed that the “road is now safer” after the project. The lowest percent on the favorable side of any question on a specific feature of the project was the one on less congestion, and yet about 70% either agreed or strongly agreed that the road now has less congestion. Finally, when asked about whether this project was the “right transportation solution,” more than two-thirds said that it was very much worth it, about 17% said somewhat worth it, and about 11% said they were not sure. Less than five percent said “not really worth it” or “not at all.” |
| Rosap ID | dot:3295 |
| Rosap URL | https://rosap.ntl.bts.gov/view/dot/3295 |
| TRT Terms | Customer satisfaction; Market surveys |
| Geographical Coverage |
Missouri |
| Contract Number | RI06-025 |
| Report Number | OR 07-007 |
| Availability | Intelligent Transportation Systems Joint Program Office |
| Resource type | Tech Report |
| URL | https://ntlrepository.blob.core.windows.net/lib/30000/30700/30714/or07007.pdf |
| Format | |
| Database | NTL Digital Repository |