| Title | Self-Service Fare Collection on the San Diego Trolley |
|---|---|
| Record ID | 50313 |
| Personal Name Creator |
Koffman, D.; Rhyner, G.; Trexler, R. |
| Source | 144p. in various pagings |
| Corporate Creator | John A. Volpe National Transportation Systems Center (U.S.) |
| Corporate Contributor |
Crain & Associates; United States. Urban Mass Transportation Administration |
| Publisher | United States. Urban Mass Transportation Administration |
| Publication Date | 19840501 |
| Language | English |
| Abstract | The San Diego Trolley (owner by the Metropolitan Transit Development Board) began operations in July 1981 using self-service fare collection (SSFC). Passengers must have proof of payment consisting of a single-ride ticket bought at a vending machine located at one of the 18 stations, a multi-ride ticket validated at one of the same machines, a transfer, or a monthly pass. About one-third of riders are checked by a team of inspectors who issue citations, or notices to appear in court, to fare evaders. The usual penalty for fare evasion is to forfeit $20 bail plus a $10 court fee. The 33 ticket machines have performed well in the opinion of Trolley staff, with a record of better than 96% in-service availability. Analysis of boarding times indicates that SSFC on the Trolley saves about 3.4 minutes per 16-mile run. On the average, 0.5% of passengers checked do not have proper proof of payment. The use of court citations has proved workable, although 20% to 40% of cited passengers ignore the citations indefinitely. Passengers have generally positive attitudes toward the SSFC system. Total annual cost (including annualized capital) for SSFC has been estimated at $444,000 or $.11 per passenger. Conventional fare collection would have much higher operating costs and lower capital costs. |
| Rosap ID | dot:11704 |
| Rosap URL | https://rosap.ntl.bts.gov/view/dot/11704 |
| TRT Terms | Fare collection; Fraud; Law enforcement; Light rail transit; Ticket vending machines; Ticketing |
| Geographical Coverage |
San Diego (California) |
| Report Number | UMTA-CA-06-0158-84-1; DOT-TSC-UMTA-84-16 |
| Resource type | Tech Report |
| URL | https://ntlrepository.blob.core.windows.net/lib/50000/50300/50313/DOT-TSC-UMTA-84-16.pdf |
| Format | |
| Database | NTL Digital Repository |