| Title | The Use of Operations Objectives and Performance Measures in Private and Public Organizations: White Paper |
|---|---|
| Record ID | 67125 |
| Personal Name Creator |
Bauer, Jocelyn; Pecheux, Kelley; Smith, Michael; Fletcher, Zachary; Backlund, Richard |
| Corporate Contributor |
United States. Federal Highway Administration |
| Publisher | United States. Federal Highway Administration |
| Publication Date | 20100101 |
| Language | English |
| Abstract | This paper examines lessons and insights from private companies and public organizations that may apply to agencies in the United States working to advance transportation planning for operations using a strategic approach. The use of specific objectives and performance measures to manage operational performance is common practice among self-sustaining private and public organizations that are responsible for generating sufficient revenue to meet costs and, in some cases, produce profit. Based on the information gathered, several useful practices were identified for consideration in transportation planning for operations including developing of a balanced set of objectives and performance measures and assigning weights to objectives based on their impact on customer satisfaction. |
| Rosap ID | dot:41593 |
| Rosap URL | https://rosap.ntl.bts.gov/view/dot/41593 |
| General Subjects | Transportation--United States--Planning; Public administration--United States--Planning |
| Geographical Coverage |
United States |
| Contract Number | DTFH61-06-D-00005 |
| Report Number | FHWA-HOP-10-029 |
| Resource type | Tech Report |
| URL | https://ntlrepository.blob.core.windows.net/lib/67000/67100/67125/fhwahop10029.pdf |
| Alternative URL | https://ops.fhwa.dot.gov/publications/fhwahop10029/fhwahop10029.pdf; http://purl.fdlp.gov/GPO/gpo52125; https://ops.fhwa.dot.gov/publications/fhwahop129/white_paper.htm |
| Format | |
| Database | NTL Digital Repository |