| Title | Organizing for TSMO – Case Study 01: Business Processes |
|---|---|
| Record ID | 68772 |
| Personal Name Creator |
Atkins, Lacey; Brey, Olivia R.; Hoekstra, Austin; Lattimer, Charles R. |
| Personal Name Contributor |
Gregory, Joseph |
| Corporate Creator | United States. Federal Highway Administration |
| Corporate Contributor |
Atkins North America |
| Publisher | United States. Federal Highway Administration |
| Publication Date | 20190701 |
| Language | English |
| Abstract | Given the varying stages of TSMO adoption and advancement, the Federal Highway Administration identified the need for case studies to provide examples of common challenges and best practices for transportation agencies to learn from each other. This is one of 12 case studies developed to support organizing for TSMO. This case study focuses on business processes. Four agencies with mature business processes were interviewed: Florida Department of Transportation District 5 (FDOT D5), Iowa Department of Transportation (IowaDOT), Maricopa Association of Governments (MAG), and North Central Texas Council of Government (NCTCOG). Each agency provided information on how they improved their business processes, challenges, lessons learned, and the next steps to continually improve this dimension. |
| Public Note | Joseph Gregory (FHWA - HOTM) |
| Rosap ID | dot:43580 |
| Rosap URL | https://rosap.ntl.bts.gov/view/dot/43580 |
| TRT Terms | Transportation operations; Transportation system management; Case studies; Business practices |
| General Subjects | Capability Maturity Model; Transportation Systems Management and Operations; Reliability; Business Processes; Case Study; Lessons Learned |
| Geographical Coverage |
United States |
| TRIS Online Accession No |
1726856 |
| Contract Number | DTFH6116D00048/0001 |
| Report Number | FHWA-HOP-19-063 |
| Resource type | Tech Report |
| URL | https://ntlrepository.blob.core.windows.net/lib/68000/68700/68772/FHWA-HOP-19-063.pdf |
| Format | |
| Database | NTL Digital Repository |